Payment Policy

At Thorsun, we want every purchase to be simple, secure, and transparent. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when completing a purchase through our website.

1. Accepted Payment Methods

Thorsun accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Available payment methods may vary depending on your device, browser, location, and checkout availability.

2. Secure Payment Processing

We use secure payment processing systems to help protect your payment information during checkout. Payment details are transmitted through secure technology and are handled by the applicable payment service provider.

Thorsun does not request sensitive payment information, such as your full card number or security code, through email, phone messages, or other unsecured communication channels.

3. Payment Authorization

When you place an order, your selected payment method must be successfully authorized before your order can be processed.

If your payment cannot be authorized or is declined, your order may not be completed. Please verify your payment details or contact your payment provider if you experience an issue.

4. Order Processing

After successful payment confirmation, Thorsun generally processes orders within 1–2 business days.

Once your order has been processed and shipped, you will receive shipping information and tracking details when available.

5. Payment Verification

For security purposes, Thorsun or our payment service providers may perform payment verification or fraud-prevention checks. In certain circumstances, additional information may be requested to confirm that an order is authorized by the purchaser.

Orders that cannot be successfully verified may be delayed, declined, or canceled.

6. Pricing and Charges

The total amount payable for your order will be displayed during checkout before you complete your purchase.

Please review your order details, product price, shipping charges if applicable, and any other applicable charges before submitting your payment.

7. Failed or Declined Payments

If your payment is declined, please check that:

• Your billing information is correct.
• Your card has not expired.
• Your payment method has sufficient available funds.
• Your bank or payment provider has not blocked the transaction.
• Your payment information was entered correctly.

If the issue continues, contact your bank, card issuer, or payment provider for further assistance.

8. Duplicate Charges

If you believe you have been charged more than once for the same order, please contact Thorsun customer support promptly. We will review the transaction and assist with resolving any confirmed duplicate charge.

9. Refunds

Eligible refunds are processed in accordance with our return and refund terms.

Once an approved refund is initiated by Thorsun, refunds are generally processed within 1–2 business days. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

10. Payment Security

Protecting customer payment information is important to us. We use secure checkout and payment-processing technologies intended to reduce the risk of unauthorized access to payment information.

Customers should never send complete card details, passwords, or other sensitive payment credentials to Thorsun through email or unsecured messages.

11. Contact Us

If you have questions about a payment, transaction, refund, or payment method, please contact our support team.

Phone: +1 719 544 3454
Email: support@thorsun.shop
Address: Dillon Dr, Pueblo, CO 81008, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Thorsun is committed to providing a secure and straightforward payment experience for every customer.