FAQ’s

Welcome to the Thorsun FAQ. We’re committed to making your sofa shopping experience simple, secure, and reliable. Below you’ll find answers to common questions about our premium sofas, shipping, orders, returns, payments, and customer support.

Products

What products does Thorsun sell?

Thorsun specializes in premium sofas designed to bring comfort, style, and quality to your home. Product pages include detailed information to help you choose the right sofa for your space.

Where can I find product dimensions?

Product dimensions are listed on the applicable product page. We recommend reviewing the dimensions carefully and measuring your available space before placing an order.

Shipping & Delivery

Does Thorsun offer free shipping?

Yes. Thorsun offers free shipping on orders within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment is successfully confirmed.

How long does shipping take?

After processing, delivery typically takes 5–7 business days.

Does Thorsun ship internationally?

No. Thorsun currently ships within the United States only.

How can I track my order?

Once your order has shipped, you’ll receive tracking information so you can monitor your package’s progress.

What if my package is delayed or lost?

If your order appears to be significantly delayed or your package is lost in transit, please contact our customer support team. We’ll review the shipment details and help determine the appropriate next steps.

Orders & Cancellations

Can I change my order after placing it?

Please contact Thorsun customer support as soon as possible if you need to change your order. Because orders may enter processing quickly, we cannot guarantee that changes can be made after an order is submitted.

Can I cancel my order?

You may request a cancellation by contacting us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible, and our return policy may apply instead.

Payments & Security

What payment methods does Thorsun accept?

Thorsun accepts several convenient payment methods, including:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Yes. Thorsun uses secure payment processing designed to protect your payment information during checkout. We take payment security and customer privacy seriously.

How does Thorsun protect my payment information?

Payment transactions are processed through secure payment systems. Thorsun does not ask customers to provide sensitive payment information through unsecured email or other informal channels.

Returns & Refunds

What is Thorsun’s return policy?

Thorsun offers a 14-day return period. If you’re not satisfied with your purchase, please contact customer support within 14 days of receiving your order to discuss the return process and applicable requirements.

How long do refunds take to process?

Once an approved return has been received and processed, refunds are typically processed within 1–2 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

What should I do if I receive a damaged or incorrect item?

Please contact Thorsun customer support as soon as possible if your order arrives damaged or you receive an incorrect item. Include your order information and, when appropriate, photos of the item and packaging so our team can review the issue and assist you.

Order Confirmation & Support

What if I don’t receive my order confirmation email?

First, check your spam, junk, promotions, or other filtered folders. If you still cannot find your confirmation email, contact Thorsun support with the email address used for your order so we can help verify your purchase.

How quickly will customer support respond?

Our customer support team aims to respond to inquiries within 1 business day during regular business hours.

How can I contact Thorsun?

You can reach our customer support team using the following information:

Phone: +1 719 544 3454
Email: support@thorsun.shop
Address: Dillon Dr, Pueblo, CO 81008, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Why Choose Thorsun?

Why should I choose Thorsun for my sofa purchase?

Thorsun combines premium sofa selections with a customer-focused shopping experience. Customers can enjoy free U.S. shipping, straightforward processing and delivery timelines, secure payment options, a 14-day return policy, and responsive customer support.

We aim to make purchasing your next sofa convenient and dependable—from secure checkout through delivery and after-sales support.

Still Have Questions?

If you need additional assistance, our team is here to help. Contact Thorsun at support@thorsun.shop or +1 719 544 3454, and we’ll be happy to assist.

Thorsun — Premium Sofas, Trusted Service, and a Better Shopping Experience.